FAQ
Frequently Asked Questions
Hello, Friend....please read...
Here are some answers to frequently asked question.
It is just the 2 of us (Bespoke Apothecary owners, April + Bill) who handle every aspect of our business so we are hoping this information will help you.
Lockbox Orders
If you placed an order for the lockbox (*located at approximately 1 Sullivan Crest rd Elmira - big green shed) and want to arrange pick up, PLEASE email us give us a specific date and timeframe to have it there for you by, giving us 48 hours notice, unless a true emergency. (72 hours if ordered AFTER 5pm on Friday)
Please note: Earliest pick up time daily is 9am, also if it is freezing season and if your order contains anything liquid it could freeze and break if not picked up when you request it.
Our creams also do not like to be left overnight in freezing or hot temps. This is why we need to know your desired date and timeframe. If you leave it open- ended, it makes it harder for us because we do not know your schedule so please just let us know a desired timeframe via email.
On weekends, we are at events, so if you place an order after 5pm Friday to Monday am, you may not get a reply on pick up arrangements over the weekend.
Shipped Orders
If you placed an order to be shipped PLEASE allow approximately 10ish business days, excluding holidays, for arrival, per online and email order confirmation. All orders are hand made fresh and we so appreciate your patience. Once shipped you will get an email notifying you. We try hard to get it to you in this timeframe but again because it is made fresh, this may vary.
Also, we cannot add to your order, for a variety of reasons. Please place a new order. Thank you.
BULK Switchel or Sportchel Orders
If you ordered BULK switchel or Sportchel BY Sunday your order will be ready for pick up after 10am on the Thursday of the week ordered. If you order after Sunday, it will be ready the following THURDSAY because it was made FRESH for you!
Let us know date/time to have it there via email.
Herbal Consultation
If you are seeking in depth herbal help/guidance with a specific ailment –we have just the thing for you:
Customizable Wellness Kits
If you are seeking something more immediate, we have completely customizable wellness kits available (as well as many other more specific kits, custom tea blend, online-check it out!)
More info here:
Wellness Kit 🌿✨️ (your go-to for our help in picking products to help specific ailments🫶)
And if you just want our help picking a tincture for you, check this
out: Let us help you pick a tincture or 3
Tincture Dosing
Infants: (10 weeks - 3 years) - 2-5 drops well-diluted in water/juice taken 3-5 times daily
Children: (4-10 years) - 5-15 drops well-diluted in water/juice taken 3-5 times daily
Adult: 1-2 droppers full (30-60 drops) in 1oz. water/juice. We use Switchel (night) or Sportchel (day) 2-5 times a day, depending on needs and severity
Senior: Seniors tend to be very sensitive to herbal therapy. A good starting dosage is 1 dropper full (30 drops) 1oz water/juice 3-5 times a day. We use Switchel (night) or Sportchel (day)
Help Picking Tincture
If you just want our help picking a tincture for you, visit this link: Let us help you pick a tincture or 3
We also do weekly in person events, if you are looking for help with something specific-- check out our social media or events page on this site for more information.
Ordering Terms and Conditions
If you place an online order and want to cancel for any reason, you can have a full credit OR there is a $25 restocking fee if you want to be refunded. This because we are charged this fee to refund. We are a micro business and apologize but we cannot absorb this cost if you change your mind.
Additionally, all sales are final and because everyone is so vastly different, we make no claims or guarantees on our products or services.
Thank you and we appreciate your business and support.
Thank you so much for your interest and support. We appreciate you!
Photos by Flora Rue Photography and Terresa Lynn Photography
These statements and have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
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